Thank you for choosing www.organetx.com! We are committed to providing you with the highest quality products and we offer easy returns and exchanges if you are not completely satisfied with your purchase. Please read our Return Policy carefully to ensure a smooth shopping experience.

1. Return Policy
   If you are not satisfied with the organic cotton net bag you received, you may request a return within 30 days of receiving the item. We offer the following return options:
   Return conditions: The item must be unused, undamaged, and in the original packaging.
   Return process:
   Please contact our customer service team to explain your return needs and provide the order number and relevant product information.
   The customer service team will provide you with a return authorization and return address.
   You will be responsible for the return shipping costs unless the product is defective or damaged in shipping.
   Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 7 business days. The refund will be refunded to your original payment method.
2. Exchange Policy
   If the product you received has quality problems or is damaged, you can apply for an exchange. Our exchange policy is as follows:
   Exchange conditions:
   The product must be unused, unwashed, and in its original packaging.
   Exchange applications must be submitted within 30 days of receiving the product.
   Exchanges are applicable to cases where the product itself has manufacturing defects or is damaged during transportation.
   Exchange process:
   Please contact our customer service team with your order number and photos of the damaged product.
   We will provide you with an exchange to ensure that you receive the new product as soon as possible.
   The shipping cost of the exchange is borne by us.
3. Refund Policy
   If you meet the return conditions and have applied for a return, we will refund the full amount of your purchase (including the product price). Please note that shipping costs are not refundable unless the product has quality problems or is damaged during transportation.
   The refund will be returned through your original payment method. The specific arrival time depends on the payment method, and the refund is usually completed within 7 working days.
4. Damaged Goods
   If you receive an item and find it damaged, defective or of poor quality, please contact our customer service team within 24 hours and provide the following information:
   Order number
   Photos of the item (clearly showing the damaged or defective part)
   Description of the damage or quality problem
   Once the item is confirmed to be damaged, we will provide you with a free exchange and cover all return and exchange shipping costs.
5. Returns for non-quality issues
   If you wish to return an item for other reasons (e.g., you don’t like the color, the size is not suitable, etc.), we will still process your return request, but please note the following:
   The returned item must be in its original packaging, unused, and in a saleable condition.
   Return shipping costs are borne by the customer.
   We will process a refund for the returned item after it arrives at our warehouse and is inspected.
6. Situations where returns and exchanges are not accepted
   For hygiene and safety reasons, the following items are not returnable or exchangeable once sold:
   Opened or used items.
   Any customized, limited edition or specially ordered items.
7. Refund Time
   Once the returned product is confirmed to be qualified and passed the inspection, the refund will be processed within 7 working days. The refund will be returned to the payment account you used. The specific arrival time will vary depending on your payment method.