Welcome to www.organetx.com’s FAQ center! We’ve compiled common questions based on customer feedback and hope to provide you with quick answers. If you don’t find the information you need, please feel free to contact our customer service team.

1. How do I buy organic cotton net bags?
   Shopping on our website is very simple:
   Browse our product pages and select the organic cotton net bags you like.
   Click the “Add to Cart” button to add the product to your shopping cart.
   Once you have made your selection, click the shopping cart icon to proceed to the checkout page.
   Fill in the delivery address, select the payment method and complete the payment.
   Once the order is completed, we will send an order confirmation via email.
2. What are the payment methods?
   We accept a variety of payment methods, including:
   Credit and debit cards (such as VISA, MasterCard, American Express)
   PayPal
   Apple Pay and Google Pay
   Other online payment options
   The payment method will be displayed on the checkout page and you can choose according to your needs.
3. How do I check the status of my order?
   Once your order is processed and shipped, you will receive an email with tracking information. You can use the tracking number to check the status of your order on the corresponding logistics company’s website. If you have any questions, you can also contact our customer service team by email or phone and we will help you.
4. Can I modify my order?
   Once the order is submitted and the payment is completed, we will process your order as soon as possible. Generally, the order cannot be modified during the processing. If you find a problem, please contact our customer service as soon as possible and we will do our best to assist you.
5. Can I cancel my order?
   The request for order cancellation must be made before the order is processed or shipped. Please contact our customer service team as soon as possible and we will confirm whether the order can be cancelled and refunded.
6. Are your products returnable?
   We provide a 30-day return and exchange guarantee:
   Return: If you are not satisfied with the product, you can apply for a return within 30 days after receiving the product. The product must be unused, undamaged and in its original packaging.
   Exchange: If the product you received is defective or damaged, please contact our customer service team for an exchange.
   Shipping costs for returns and exchanges are usually borne by the customer unless the item has quality issues.
7. Do you offer international shipping?

Yes, we do. The specific shipping costs and times will vary depending on your address and the shipping method you choose. Please review the detailed shipping options at checkout.

8. How to keep your organic cotton net bag in the best condition?

Our organic cotton net bags are very durable, but to keep them in the best use, please follow the care recommendations below:

Hand wash or machine wash: It is recommended to wash in cold water and avoid high water temperatures.

Avoid bleach: Do not use bleach or other chemicals to avoid damaging the fabric.

Dry: Try to avoid using a dryer, it is best to dry in a cool and ventilated place to extend the life of the net bag.

9. Are your net bags 100% organic cotton?

Yes, all of our net bags are made of 100% organic cotton materials and meet the Global Organic Textile Standard (GOTS). Organic cotton is grown without the use of chemical fertilizers or pesticides, so it is environmentally friendly and gentler on the skin.

10. How can I give feedback if I am not satisfied with a product?
    We value customer feedback very much. If you are not satisfied with any product, please contact us by email and tell us your questions or suggestions. We will do our best to solve your problems and improve our products and services.